Refund policy

Refund & Return Policy

Last Updated: June 20, 2026

At WEGS Private Limited, we are committed to providing genuine, high-quality electrical products and ensuring complete customer satisfaction. If you receive a damaged, defective, incorrect, or incomplete order, we will be happy to assist you in accordance with the terms outlined below.

Return Eligibility

Returns are accepted only under the following circumstances:

The product received is damaged during transit.
The product received is defective or not functioning as intended.
An incorrect product has been delivered.
An item is missing from the order.

To qualify for a return, the product must:

Be unused and in its original condition.
Be returned with all original packaging, accessories, manuals, warranty cards, and invoice.
Be reported within the applicable reporting period specified below.

Reporting Period

The following reporting periods apply:

Damaged Product: Within 24 hours of delivery.
Missing Item: Within 24 hours of delivery.
Incorrect Product Delivered: Within 24 hours of delivery.
Manufacturing Defect: Within 7 days of delivery.

Requests submitted after the applicable reporting period may not be eligible for return, replacement, or refund.

Non-Returnable Cases

Returns, refunds, or exchanges will not be accepted in the following situations:

Change of mind after purchase.
Incorrect product selection by the customer.
Products that have been used, installed, altered, modified, or damaged after delivery.
Products returned without original packaging, accessories, warranty cards, or invoice.
Requests raised after the applicable reporting period.
Clearance sale items, special-order products, or products explicitly marked as non-returnable at the time of purchase.

Return Request Process

To initiate a return request, customers must contact our support team within the applicable reporting period.

Please provide the following information:

Order Number
Product Name and Details
Clear photographs and/or videos showing the issue
Brief description of the problem

All return, replacement, and exchange requests are subject to verification, inspection, and approval by WEGS Private Limited.

Return Pickup

For approved return requests, WEGS Private Limited may arrange a return pickup service where available.

In locations where pickup service is unavailable, customers may be required to ship the product to the address provided by our support team.

Customers are advised to ensure that returned products are securely packaged to prevent damage during transit.

Exchanges

Exchanges are available only for:

Damaged products
Defective products
Incorrectly delivered products

All exchange requests are subject to product availability and approval by WEGS Private Limited.

Refunds

Once the returned product has been received and inspected, customers will be notified regarding the approval or rejection of their refund request.

If approved, refunds will be processed to the original payment method within 3–7 working days.

Please note that the actual time required for the refunded amount to reflect in your account may vary depending on your bank, card issuer, or payment gateway provider.

Original shipping charges are non-refundable unless the return is a result of an error on the part of WEGS Private Limited.

WEGS Private Limited reserves the right to reject any refund request if the returned product is found to be used, damaged, incomplete, altered, or not in its original condition.

Warranty Claims

Many products sold on our website are covered by the manufacturer's warranty.

After the applicable return period has expired, customers are required to contact the respective manufacturer's authorized service center directly for warranty-related claims, repairs, replacements, or support, in accordance with the manufacturer's warranty terms and conditions.

WEGS Private Limited shall not be responsible for warranty decisions, claim approvals, or service outcomes provided by the manufacturer.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation requests may not be accepted. In exceptional circumstances where a cancellation is approved after dispatch, applicable shipping, handling, payment gateway, or processing charges may be deducted from the refundable amount.

Limitation of Liability

WEGS Private Limited shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use any product purchased through our website.

Our total liability, if any, shall be limited to the purchase value of the product concerned.