Return & Replacement Policy
At WEGS, we are committed to delivering genuine, high-quality electrical products. If you receive an eligible product that needs to be returned or replaced, you may raise a request within 10 days of the delivery date, subject to the following terms and conditions.
10-Day Return & Replacement Eligibility
A return or replacement request will be accepted if:
- The request is raised within 10 days from the date of delivery.
- The product is unused, uninstalled, and in its original condition.
- The product is returned with its original packaging, accessories, manuals, warranty cards, labels, and invoice.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery. Kindly share clear photos or videos of:
- The product
- The outer packaging
- The shipping label
After verification, WEGS will arrange a replacement or initiate the return process, as applicable.
Non-Eligible Items
Return or replacement requests will not be accepted for:
- Products that have been used or installed.
- Products damaged due to improper handling, installation, misuse, or negligence.
- Products returned without original packaging, accessories, labels, or invoice.
- Customized, made-to-order, or special-order products.
- Products marked as non-returnable on the product page.
Return & Replacement Process
1. Contact WEGS Customer Support within 10 days of delivery.
2. Provide your Order ID and the reason for the return or replacement request.
3. Our team will review your request and provide further instructions.
4. Once the returned product is received and successfully passes our quality inspection, the replacement or return request will be processed.
Important Note
WEGS reserves the right to approve or reject any return or replacement request after inspecting the returned product. Requests that do not meet the above conditions may not be eligible for return or replacement.
For information regarding refunds, please refer to our Refund Policy.