Frequently Asked Questions (FAQ)

1. What is WEGS?

WEGS Private Limited is a trusted online platform for genuine electrical products, offering a wide range of products from leading brands for residential, commercial, and industrial requirements. Our goal is to provide quality products, transparent pricing, and a convenient shopping experience.

2. Where does WEGS deliver?

WEGS currently delivers within Bengaluru Metro City and selected serviceable areas. Delivery availability may vary depending on your location and service coverage.

3. How fast is delivery?

For eligible products and serviceable locations within Bengaluru Metro City, most orders are delivered within 60–120 minutes.

In certain situations such as traffic conditions, weather disruptions, public holidays, high order volumes, or operational constraints, delivery may take up to 24 hours.

4. How can I place an order?

You can place an order directly through our website by:

Browsing products
Adding items to your cart
Proceeding to checkout
Completing payment

Once your order is confirmed, you will receive order updates through available communication channels.

5. What payment methods do you accept?

WEGS accepts payment methods available at checkout, including:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Other supported payment options

6. Are the products genuine?

Yes. WEGS is committed to supplying only genuine products sourced from authorized distributors, manufacturers, and trusted supply partners.

7. Can I cancel my order?

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation may not be possible. If you need assistance, please contact our support team as soon as possible.

8. What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 24 hours of delivery and provide photographs or videos for verification.

Our support team will review the request and assist you in accordance with our Refund & Return Policy.

9. How do I request a return or refund?

You can contact our support team with:

Order Number
Product Details
Photos or Videos showing the issue
Brief description of the problem

Return and refund requests are processed according to our Refund & Return Policy.

10. How long does it take to receive a refund?

Approved refunds are generally processed within 3–7 working days to the original payment method.

The actual credit timeline may vary depending on your bank, card issuer, or payment provider.

11. Do your products come with a warranty?

Many products sold by WEGS are covered by manufacturer warranties.

Warranty terms, coverage, and duration vary depending on the brand and product category. Customers may be required to contact the manufacturer's authorized service center for warranty-related claims after the applicable return period.

12. Can I place bulk or business orders?

Yes. WEGS welcomes:

Bulk Purchases
Contractor Requirements
Commercial Projects
Industrial Orders
Dealer Enquiries
Business Partnerships

Please contact our team for customized pricing and dedicated support.

13. How can I contact WEGS?

You can contact us through:

📧 Email: infowegs01@gmail.com

📞 Phone / WhatsApp: +91 8867119123

🌐 Website: https://wegs.in

14. Are prices inclusive of GST?

GST applicability depends on the product and order type.

Applicable taxes, if any, will be clearly displayed during checkout and on the final invoice.

For business purchases requiring GST invoices, customers may provide their GST details during the ordering process.

15. Is my payment information secure?

Yes.

Payments are processed through secure and trusted payment gateway providers. WEGS does not store complete debit card, credit card, net banking, UPI, or other sensitive payment credentials on its servers.